How to Sign Up and Login to a Bitrue account

How to Sign Up in Bitrue

Sign Up in Bitrue with Email

1. To access the sign-up form, go to Bitrue and pick Sign Up from the page in the upper right corner.

2. Enter the required information:

1. You need to enter your email address in the designated field on the sign-up page.
2. In order to confirm the email address you linked with the app, click "Send" in the box below.
3. To verify your email address, enter the code you received in the mail box.
4. Create a strong password and double-check it.
5. After reading and agreeing to Bitrue’s Terms of Service and Privacy Policy, click "Sign Up"

*NOTE:

• Your password (sans spaces) needs to include a minimum of a number.
• Both capital and lowercase characters.
• Length of 8–20 characters.
• A unique symbol @!%?()_~=*+-/:;,.^

1. Kindly ensure that you complete the referral ID (optional) if a friend suggests that you sign up for Bitrue.
2. The Bitrue app makes trading convenient as well. To sign up for Bitrue over the phone, adhere to these procedures.

You may see this homepage interface after successfully signing up.

Sign Up for an Account in Bitrue App

Step 1: Visit the Bitrue app to view the homepage’s UI.

Step 2: Select "Click to log in”.

Step 3: Choose "Sign up now” at the bottom and get a confirmation code by entering your email address.

Step 4: Currently, you must create a secure password.

Step 5: Click "SIGN UP" after reading the "Privacy Policy and Terms of Service" and checking the box below to indicate your intention to sign up.

You may see this homepage interface after successfully signing up.

Frequently Asked Questions (FAQ)

Why Can’t I Receive SMS Verification codes

1. In an effort to improve the user experience, Bitrue is constantly expanding the scope of SMS authentication. Nonetheless, certain nations and regions aren’t currently supported.
2. Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
3. The guide on How to Enable Google Authentication (2FA) may be of use to you.
4. The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that could be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

Why Can’t I Receive Emails from Bitrue

If you are not receiving emails sent from Bitrue, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Bitrue account? Sometimes you might be logged out of your email on your devices and hence can’t see Bitrue’s emails. Please log in and refresh.
2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Bitrue emails into your spam folder, you can mark them as “safe” by whitelisting Bitrue’s email addresses. You can refer to How to Whitelist Bitrue Emails to set it up.

• Addresses to whitelist:

1. [email protected]
2. [email protected]
3. [email protected]
4. [email protected]
5. [email protected]
6. [email protected]
7. [email protected]
8. [email protected]
9. [email protected]
10. [email protected]
11. [email protected]
12. [email protected]
13. [email protected]
14. [email protected]
15. [email protected]

• Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.
• Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
• If possible, sign up using common email domains, such as Gmail, Outlook, etc.

How to Login your Bitrue account

How to Login on Bitrue

Step 1: Visit the Bitrue webpage.

Step 2: Select "Log In".

Step 3: Put your password and email address in, then select "Log in".

Step 4: Utilizing your Bitrue account to trade is now possible after inputting the correct verification code.

You will see this homepage interface when you successfully log in.

NOTE: You have the option to check the box below and log into this device without seeing the confirmation of your account after 15 days.

How to Log in the Bitrue app

Login with phone number

Step 1: Select Bitrue App, and you can see this interface:

Step 2: Enter your phone number and the correct password.

When you view this interface, your Bitrue login has been successful.

Login with Email

Enter your email address and make sure the password is correct then click "LOG IN".

When you view this interface, your Bitrue login has been successful.

I forgot my password from the Bitrue account

You may use the Bitrue app or website to reset your account password. Please be aware that withdrawals from your account will be blocked for a full day following a password reset due to security concerns.

Mobile App

With Email Address

1. You choose "Forgot password?" on the login screen.

2. Press "via email".

3. Enter your email address in the provided field.

4. Click "NEXT" to proceed.

5. Verify your "mailbox verification code" by clicking "Confirm" in your email.

6. You can now enter a different password.

7. Press "Confirm" and you can normally use Bitrue now.

With Phone Number

1. You choose "Forgot Password?" on the login screen.

2. Press "via phone".

3. Enter your phone number in the provided field and press ’NEXT’.

4. Confirm the code sent to your SMS.

5. You may now input a new password.

6. Press "Confirm" and you can normally use Bitrue now.

Web App

• Visit the Bitrue web page to login, and you will see the login interface.
• You choose "Forgot Password?" on the login screen.

1. Enter your email address in the provided field.
2. Verify your "mailbox verification code" by clicking "Confirm" in your email.
3. You can now enter a different password.
4. Then press "Reset Password" to finish.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Bitrue NFT platform.

How does TOTP work?

Bitrue NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, which involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
Please keep in mind that the code should consist of numbers only.

Which actions are secured by 2FA?

After 2FA has been enabled, the following actions performed on the Bitrue NFT platform will require users to enter the 2FA code:

• List NFT (2FA can be turned off optionally)
• Accept Bids Offers (2FA can be turned off optionally)
• Enable 2FA
• Request Payout
• Login
• Reset Password
• Withdraw NFT

Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.