Bitrue Sign Up

How to Sign Up at Bitrue

Sign Up in Bitrue with an Email

1. To access the sign-up form, go to Bitrue and pick Sign Up from the page in the upper right corner.

2. Enter the required information:

1. You need to enter your email address in the designated field on the sign-up page.
2. In order to confirm the email address you linked with the app, click "Send" in the box below.
3. To verify your email address, enter the code you received in the mail box.
4. Create a strong password and double-check it.
5. After reading and agreeing to Bitrue’s Terms of Service and Privacy Policy, click "Sign Up"

*NOTE:

• Your password (sans spaces) needs to include a minimum of a number.
• Both capital and lowercase characters.
• Length of 8–20 characters.
• A unique symbol @!%?()_~=*+-/:;,.^

1. Kindly ensure that you complete the referral ID (optional) if a friend suggests that you sign up for Bitrue.
2. The Bitrue app makes trading convenient as well. To sign up for Bitrue over the phone, adhere to these procedures.

You may see this homepage interface after successfully signing up.

Sign Up for an Account in Bitrue App

Step 1: Visit the Bitrue app to view the homepage’s UI.

Step 2: Select "Click to log in”.

Step 3: Choose "Sign up now” at the bottom and get a confirmation code by entering your email address.

Step 4: Currently, you must create a secure password.

Step 5: Click "SIGN UP" after reading the "Privacy Policy and Terms of Service" and checking the box below to indicate your intention to sign up.

You may see this homepage interface after successfully signing up.

Frequently Asked Questions (FAQ)

Why Can’t I Receive SMS Verification codes

1. In an effort to improve the user experience, Bitrue is constantly expanding the scope of SMS authentication. Nonetheless, certain nations and regions aren’t currently supported.
2. Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
3. The guide on How to Enable Google Authentication (2FA) may be of use to you.
4. The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that could be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.

Why Can’t I Receive Emails from Bitrue

If you are not receiving emails sent from Bitrue, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Bitrue account? Sometimes you might be logged out of your email on your devices and hence can’t see Bitrue’s emails. Please log in and refresh.
2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Bitrue emails into your spam folder, you can mark them as “safe” by whitelisting Bitrue’s email addresses. You can refer to How to Whitelist Bitrue Emails to set it up.

• Addresses to whitelist:

1. [email protected]
2. [email protected]
3. [email protected]
4. [email protected]
5. [email protected]
6. [email protected]
7. [email protected]
8. [email protected]
9. [email protected]
10. [email protected]
11. [email protected]
12. [email protected]
13. [email protected]
14. [email protected]
15. [email protected]

• Is your email client or service provider working normally? You can check the email server settings to confirm that there isn’t any security conflict caused by your firewall or antivirus software.
• Is your email inbox full? If you have reached the limit, you won’t be able to send or receive emails. You can delete some of the old emails to free up some space for more emails.
• If possible, sign up using common email domains, such as Gmail, Outlook, etc.

How to Deposit to Bitrue

How to Buy Crypto with Credit/Debit Card on Bitrue

Buy Crypto with Credit/Debit Card (Web)

Credit Card- Simplex

Step 1: Enter your Bitrue account credentials and click [Buy/Sell] at the upper left.
Step 2: In this section, you can select from three different ways to trade cryptocurrency.

Step 3: Click [Buy] to enter this sort of trading of [Credit Card- Simplex].

Step 4: Enter:
Click [Buy Now] to finish.

Legend Trading

Step 1: Enter your Bitrue account credentials and click [Buy/Sell] at the upper left.

In this section, you can select from three different ways to trade cryptocurrency.

Step 2: Click [Buy/Sell] in the Legend Trading menu to enter this sort of trading.

Step 3: You have the option to select a cryptocurrency, such as USDT, USDC, BTC, or ETH.

Enter the desired amount to be purchased. If you would prefer to use a different fiat currency, you can swap it out. To arrange for recurring card purchases of cryptocurrency, you can also activate the Recurring Buy feature. Click [CONTINUE].

Step 4: Complete your personal information. Tick the blank to confirm your information. Press [CONTINUE].

Step 5: Insert your address for billing. Press [CONTINUE].

Step 6: Add your card information. To finish the cryptocurrency purchase procedure, click the [CONFIRM AND CONTINUE] button.

 Buy Crypto with Credit/Debit Card (App)

1. Log in to the Bitrue App and click on [Credit Card] from the home page.

2. First, choose the cryptocurrency you want to buy. You can type the cryptocurrency in the search bar or scroll through the list. You can also change the filter to see different ranks.

3. Fill out the amount you’d like to purchase. You can switch the fiat currency if you’d like to choose another. You can also enable the Recurring Buy function to schedule regular crypto purchases via cards.

4. Choose [Pay with Card] and tap on [Confirm]. If you have not linked a card previously, you will be asked to add a new card first.

5. Check that the amount you wish to spend is correct, and then tap [Confirm] at the bottom of the screen.

6. Congratulations! The transaction is complete. The purchased cryptocurrency has been deposited in your Bitrue Spot Wallet.
 

How to Deposit Crypto on Bitrue

Deposit Crypto on Bitrue (Web)

1. Enter your Bitrue account credentials and click [Assets]-[Deposit].

2. Select the coin that you want to deposit.

3. Next, choose the deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

In this example, we will withdraw USDT from another platform and deposit it into Bitrue. Since we are withdrawing from an ERC20 address (Ethereum blockchain), we will select the ERC20 deposit network.

• The network selection depends on the options provided by the external wallet or exchange that you are making the withdrawal from. If the external platform only supports ERC20, you must select the ERC20 deposit network.
• DO NOT select the cheapest fee option. Select the one that is compatible with the external platform. For example, you can only send ERC20 tokens to another ERC20 address, and you can only send BSC tokens to another BSC address. If you select incompatible/different deposit networks, you will lose your funds.

4. Click to copy your Bitrue Wallet’s deposit address and paste it to the address field on the platform you intend to withdraw crypto from.

5. Alternatively, you can click the QR code icon to get a QR code of the address and import it to the platform you’re withdrawing from.

NOTE: Ensure the contract information of the crypto you’re depositing is the same as the one shown above; otherwise, you’ll lose your assets.

6. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.

Once the transfer is processed, the funds will be credited to your Bitrue account shortly after.

7. You can check the status of your deposit from [Transaction History], as well as more information on your recent transactions.

Deposit Crypto on Bitrue (App)

Step 1: Login to the Bitrue App, and you can see the home page interface.

Step 2: Select "Deposit".

Step 3: Next, choose the coin and deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.


Step 4: Enter this information:

Click to copy your Bitrue Wallet’s deposit address and paste it to the address field on the platform you intend to withdraw crypto from.

Or scan the QR CODE provided to confirm the deposit. Then you finished the transaction.

​​
NOTE: Ensure the contract information of the crypto you’re depositing is the same as the one shown above; otherwise, you’ll lose your assets.

Step 5: After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.

Once the transfer is processed, the funds will be credited to your Bitrue account shortly after.

Frequently Asked Questions

What is a tag or meme, and why do I need to enter it when depositing crypto

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.

How long does it take for my funds to arrive? What is the transaction fee

• After confirming your request on Bitrue, it takes time for the transaction to be confirmed on the blockchain. The confirmation time varies depending on the blockchain and its current network traffic.

• For example, if you’re depositing USDT, Bitrue supports the ERC20, BEP2, and TRC20 networks. You can select the desired network from the platform you’re withdrawing from, enter the amount to withdraw, and you will see the relevant transaction fees.

• The funds will be credited to your Bitrue account shortly after the network confirms the transaction.

• Please note that if you enter the wrong deposit address or select an unsupported network, your funds will be lost. Always check carefully before you confirm the transaction.

Why hasn’t my deposit been credited yet

Transferring funds from an external platform to Bitrue involves three steps:

• Withdrawal from the external platform.

• Blockchain network confirmation.

• Bitrue credits the funds to your account.

An asset withdrawal marked as “completed” or “success” on the platform you’re withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the platform you’re withdrawing your crypto to. The number of required “network confirmations” varies for different blockchains.
For example:

• Alice wants to deposit 2 BTC into her Bitrue wallet. The first step is to create a transaction that will transfer the funds from her personal wallet into Bitrue.

• After creating the transaction, Alice needs to wait for network confirmations. She will be able to see the pending deposit on her Bitrue account.

• The funds will be temporarily unavailable until the deposit is complete (1 network confirmation).

• If Alice decides to withdraw these funds, she needs to wait for 2 network confirmations.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.

• If the transaction has not yet been fully confirmed by the blockchain network nodes or has not reached the minimum number of network confirmations specified by our system, please wait patiently for it to be processed. When the transaction has been confirmed, Bitrue will credit the funds to your account.

• If the transaction is confirmed by the blockchain but not credited to your Bitrue account, you may check the deposit status using the Deposit Status Query. You can then follow the instructions on the page to check your account or submit an inquiry for the issue.